A SERVQUAL Model for Assessment of Service Quality in Supply Chain
نویسندگان
چکیده
منابع مشابه
Service Quality in Supply Chain: A Review
Economic development of a country generally depends upon the growth amongst its agriculture, manufacture and service sectors. Part of service sector increasing day by day therefore quality of service is very important to maintain the economic growth of a nation. It is very easy to calculate the loss due to poor sale but it is very difficult to calculate the loss due to poor service quality. Goo...
متن کاملDistributor–Retailer Interface in Pharmaceutical Supply Chain: A Service Quality Measurement Scale
In the current competitive market, ‘service quality’ management is the key to survival and success of businesses. There exists a variety of definitions of the term ‘service quality’ in the literature and referring to the existing definitions, a variety of scales have been developed for measuring service quality. Amongst the others, ‘SERVQUAL’ is the popular service quality measurement scales (S...
متن کاملDistributor–Retailer Interface in Pharmaceutical Supply Chain: A Service Quality Measurement Scale
In the current competitive market, ‘service quality’ management is the key to survival and success of businesses. There exists a variety of definitions of the term ‘service quality’ in the literature and referring to the existing definitions, a variety of scales have been developed for measuring service quality. Amongst the others, ‘SERVQUAL’ is the popular service quality measurement scales (S...
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With the rapid development of electronic commerce, the public demand for express delivery is increasing, however, there are still lack of service quality and high service complaint ratein the process of rapid development. Based on the SERVQUAL model, this paper analyzes the current situation of the whole express service industry quality, From five aspects: tangibles, reliability, responsiveness...
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ژورنال
عنوان ژورنال: Information Technology Journal
سال: 2013
ISSN: 1812-5638
DOI: 10.3923/itj.2013.3472.3475